Educational Field Trip to Bank Central Asia (BCA)

A Warm Welcome and Introduction to the World of Banking

On Wednesday, 28 August 2024, students from Sekolah Lentera Kasih Makassar embarked on an educational field trip to Bank Central Asia (BCA). This visit was carefully planned to provide students with firsthand knowledge about banking operations and the importance of financial literacy. The excitement was palpable as the students arrived at the bank, eager to explore and learn.

The day began with a warm welcome from BCA staff, who greeted the students and teachers with smiles and enthusiasm. This warm reception set the tone for a day filled with learning and exploration. After a brief introduction to the itinerary, everyone gathered for a group photo in front of the bank's entrance, marking the start of what would be a memorable experience.

The purpose of this initial phase was to make students feel comfortable in a formal financial institution and to familiarize them with the environment. By breaking the ice with a group photo and a friendly welcome, BCA ensured that the students were at ease, ready to absorb the wealth of knowledge that awaited them inside the bank.

Exploring BCA's Digital Customer Service and Teller Operations

Once inside, the students were introduced to BCA's Digital Customer Service area, a cornerstone of the bank's modern approach to customer interaction. Here, students learned about the advanced technology that allows BCA to offer efficient and effective customer service. The staff explained how these digital tools enhance the banking experience by providing quick and accurate service to clients.

The tour continued with a detailed explanation of the role and responsibilities of the Customer Service Officer (CSO). Students gained valuable insights into how CSOs assist customers with a variety of banking needs, from opening accounts to resolving issues. The hands-on approach taken by BCA helped students understand the critical role CSOs play in maintaining customer satisfaction and trust.

Next, the students were introduced to the tellers, who are the backbone of daily banking operations. They learned about the tellers' duties, including handling cash transactions, managing customer requests, and ensuring the accuracy of financial records. This session provided students with a deeper understanding of the operational side of banking and the importance of precision and accountability in financial transactions.

Hands-On Learning: Cash Deposit Simulation

One of the highlights of the field trip was the opportunity for students to participate in a cash deposit simulation. This hands-on experience allowed them to apply what they had learned about banking procedures in a practical setting. Under the guidance of BCA staff, students were able to experience the process of depositing money into a bank account, a fundamental aspect of personal finance.

The simulation was designed to be both educational and engaging, with BCA staff walking the students through each step of the deposit process. Students were able to ask questions and clarify any doubts they had about the procedure, making the experience both informative and interactive. This practical exercise reinforced their understanding of basic banking concepts, giving them a clearer picture of how money flows within a bank.

By participating in the cash deposit simulation, students gained a sense of responsibility and learned about the importance of accurate financial management. This exercise not only educated them about the mechanics of banking but also emphasized the need for careful and thoughtful handling of their finances in the future.

4. Understanding BCA's Priority Services and Fun Quiz

The field trip also included a session on BCA’s priority services, which cater to the bank's high-value clients. Students were introduced to the special care and attention given to priority customers and learned about the various banking products and services tailored to meet the unique needs of these clients. This segment of the visit highlighted the importance of personalized service in the banking industry.

BCA staff explained the roles and responsibilities of the team members who work with priority clients, providing students with insights into the level of professionalism and dedication required in this area. Students learned that priority banking involves not only managing large sums of money but also building strong relationships based on trust and confidentiality.

To keep the learning experience lively and engaging, BCA organized a fun quiz for the students. The quiz tested their knowledge of the information they had absorbed throughout the day. This interactive activity was met with enthusiasm as students eagerly participated, demonstrating their newfound understanding of the banking world. The quiz served as a reinforcement of the day’s lessons and added an element of excitement to the educational visit.

Interactive Q&A and Souvenir Presentation

The final segment of the field trip featured an interactive Q&A session, where students had the opportunity to ask questions about anything they had observed or learned during the visit. This session allowed BCA staff to address any lingering curiosities and provided students with deeper insights into the topics that interested them the most. The open dialogue encouraged students to think critically about the banking industry and its role in society.

The BCA team was thorough in their responses, ensuring that students left with a comprehensive understanding of the banking processes they had observed. This interactive exchange further solidified the knowledge gained throughout the day and encouraged students to consider the broader implications of financial literacy in their lives.

Before concluding the visit, BCA presented each student with a souvenir as a token of appreciation for their participation. The souvenirs were a thoughtful gesture that made the students feel valued and appreciated. As they left the bank, students reflected on the day’s experiences, equipped with new knowledge and a deeper understanding of the financial world. This field trip was not just an educational outing but a pivotal experience that will shape their understanding of finance for years to come.